Cairo October 25 - 29, 2009
The role of the secretary is rapidly changing and he/she is taking on more of the work of the manager. He/she needs to develop administrative skills into managerial talents in order to enable his/ her superior to delegate work with assurance.
To identify and correct deficiencies, enhance strengths and promote professionalism in the modern executive secretary and administrator.
You will Learn how to:
Develop and effective communication strategy with your boss and gain respect from other employees
Apply techniques for solving day to day administrative problems
Conduct efficient, effective meetings
Develop necessary business manual and records management processes
Demonstrate leadership and teamwork skills
Enhance your personal performance within your organization
Understand what your organization requires from you to increase your value
Realize how to develop your career
Project the right corporate image
Develop your stress management techniques
Build your confidence and learn how to delegate without creating an atmosphere
Discover how to influence your boss
Priorities when working for more than one boss
Identify career tip ways of being a model employee
Understand different cultures in the work place
Anticipate your bosses requirements before he has to ask you
What managers want from today’s secretaries
How to control time instead of having time control you
A look at new technology and its impact
Setting Goals
Defining goals setting
Thought to motivate you to set goals
Separating real from neurotic goals from ideals to action
Improving and managing a successful relationship with your boss
Deepen on your understanding of your managers challenges
Setting a solid foundation in the partnership
The non-communication manager
Dealing with difficult personalities
Manager/Secretarial partnership
Managing stressful situations –how to stay calm
Making a decision, does your boss permit you to take initiative?
Developing a productivity working relationship with your boss –how to make a winning team?
How do you find out about each others personality traits to ensure a smooth working relationship?
Generating goodwill getting to trust each other?
How do you deal with your bosses changing moods?
Benefits of adapting your style to compliment your bosses style
Anticipating each others needs –how to deliver before you are asked?
What are the main prerequisites for being a winning team?
Working for more than one boss
Setting priorities –deciding what can wait and what needs to be done now
Understanding the functions of our bosses and their priorities
The importance of open communications
Increasing your effectiveness by developing your organization skills
Communication
Elements necessary for good communication
Step to communicate well
Charting out your personality
Understanding your strengths and stresses
To be aware of the communication process in business.
To use the appropriate communication medium
To be aware of the causes of communication breakdown.
To practice effective listening techniques
To identify the procedures for planning and preparing a successful presentation
To be aware of the use of visual aids and technology in presenting information
Communication and gender and age
Dealing with difficult personalities through the right communication skills.
Managing your time and operations to increase your personal effectiveness
How to optimize the use of your time?
To learn the techniques of effective time management
Planning the first ten minutes
Avoiding the busy trap
Understanding job priorities
Using the two-way communication
Prioritizing tasks
Using a tracking system
Understanding urgency
Addressing excuses
Achieving success
Number of Techniques that Aim to Increase the Effectiveness of a Person in Getting the Things Done.
To-do list
Goal setting
Rational goals
Directional goals
Muddling through
Value and cost of meeting
Types of meetings
Successful meeting leader and participants
Meeting process
The manager / secretary meeting the second magic ten minutes
Learn how to control time during meetings
Controlling your telephone
Dissolving time loss causes
Creative thinking & problem solving
Defining problem solving
Planning your strategy
Exploring alternative decision
Taking real problems and working through them
Five style for dealing with conflicts
Creating a high profile
Identifying the barriers
How to move forward
How to become more influential and productive
Report to your manager
Creating a personal action plan
Building your reputation- What makes you a top of the range Executive Secretary.
Who are the people you can learn from inside/ outside the organization
What is a mentor? Do you have one?
Dedication –how much should you enjoy the work you do take pride in it?
Loyalty and discretion –are the title white lies acceptable?
Appearance –does your personal appearance really reflect the worth you place in yourself
Good common sense and logic
Discipline, efficiency and ability to organize
Making the office technology work for you
Making maximum use of your personal computer- Using the different software to organize your work.
Using e-mail to improve communication
The Internet – what it can do for you?
The future role of the PA/Executive Secretary
The factors currently affecting your role
Changes to the role –is it an opportunity or threat?
The role in the future – where do we go from here?
What skill attributes and qualifications do you need?
Tips on ways to gain skills that will help you stay ahead.
Executive Secretaries
Personal Assistants
Executive Assistants
Senior Secretaries
Administrators wishing to enhance their ability to perform and be happier with their responsibilities.
Those working in the office environment with responsibility for the efficient administration and co-ordination of the physical, administrative and human resources of a department.
Training handouts will be in English
English / Arabic.
9:30 AM till 3:00 PM Offering 2 coffee breaks, juices, Lunch during the seminar
Companies operating in Egypt. .
LE 5400 without Accommodation
LE 10400 with Accommodation(bed only)
Companies operating outside Egypt..
EURO 2500 without Accommodation
EURO 3375 with Accommodation(bed only)
25 % discount for registration and full payment 1 Month before the date of the seminar.
10 % discount for registration and full payment 10 Days before the date of the seminar.
Send three participants and take the fourth for free.
The fourth free participant will bare only the accommodation cost if registration is with accommodation.
Payment should be before the seminar Egyptians: Cash or cheque in Settec’s name.Non-Egyptians: transfer to Settec in the following account:Bank name: Arab BankBank address: 41 Abdel Razek El Sanhory, Nasr City, Cairo, EgyptSwift code: ARABEGCXNSRAccount name: SettecAccount number: 5006 - 482189 - 417
http://www.settec.org/_public_Course_Details.aspx?Serial=2883&ID=74
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